Discover Bois de Cade | Free delivery on orders over 80 euros
Terms & Conditions
posted on : 13 May 2025
Discover Bois de Cade | Free delivery on orders over 80 euros
posted on : 13 May 2025
The present General Terms and Conditions of Sale apply without restriction or reserve to all sales concluded by the MUZARD company with non-professional purchasers wishing to acquire the products offered for sale by the Vendor on the www.ambiancecade.com Internet site. In particular, they specify the conditions of ordering, payment, delivery and management of any returns of Products ordered by Customers. The Products offered for sale on the Website are as follows (non-exhaustive list subject to change): burning lamps, moth-repellent products, decorative products, body care products, candles, shaving products, essential oils, incense, clocks. The main characteristics of the Products, and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, as well as the conditions of use, are presented on the Internet Site, and the Customer is required to familiarize himself/herself with them before placing an order. The choice and purchase of a Product is the sole responsibility of the Customer.The photographs and graphics presented on the Website are purely indicative and are not contractual and do not engage the responsibility of the Vendor.The Customer is required to refer to the specific description of each Product in order to know its properties and essential characteristics.Product offers are subject to availability, as specified when the order is placed.The Vendor’s contact details are as follows:
MUZARD SARL
19 route de Saint Marguerite
63300 THIERS
These terms and conditions apply to the exclusion of all other conditions, in particular those applicable to in-store sales or sales via other distribution and marketing channels.
These GTC are accessible at all times on the Website and will prevail, if necessary, over any other version or any other contradictory document.
The Customer declares that he/she has read and accepted these GTC by ticking the appropriate box before proceeding with the online ordering procedure.
These General Terms and Conditions of Sale may be subject to subsequent modifications, but the version applicable to the Customer’s purchase is that in force on the Internet Site at the date the order is placed.
Unless proven otherwise, the data recorded in the Vendor’s computer system constitutes proof of all transactions concluded with the Customer.In accordance with the French Data Protection Act of January 6, 1978, the Customer has the right to access, rectify and object to all his personal data at any time by writing, by post and providing proof of his identity, to :
MUZARD SARL
19 route de Saint Marguerite
63300 THIERS
Validation of the order by the Customer implies acceptance without restriction or reservation of these GCS.The Customer acknowledges having the capacity required to contract and acquire the Products offered on the Vendor’s Internet Site.
Contractual information is presented in French and is confirmed at the latest when the order is validated by the Customer.
Product offers are valid as long as they are visible on the Website, within the limit of available stocks.
The sale will only be considered definitive once the Vendor has sent the Customer confirmation of acceptance of the order by e-mail, and once the Vendor has received payment in full.
It is the Customer’s responsibility to check the accuracy of the order and to report any errors immediately.Any order placed on the Website constitutes the formation of a contract concluded remotely between the Customer and the Vendor.The Vendor reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.The Customer may follow the progress of his order on the Website by logging into his account.
The Seller does not sell the Products on the Website to professionals, but only to consumers, for their personal needs.
In the event of cancellation of the order by the Customer after its acceptance by the Vendor less than 2 days before the date scheduled for the supply of the Products ordered, for any reason whatsoever other than the exercise of the right of withdrawal or force majeure, a sum corresponding to 20% of the total amount of the purchase will be acquired by the Vendor and invoiced to the Customer, by way of damages, in compensation for the loss thus suffered.
The Products are supplied at the prices in force on the Internet Site, at the time the order is registered by the Vendor. These prices are firm and non-revisable during their period of validity, as indicated on the Internet Site, the Vendor reserving the right, outside this period of validity, to modify prices at any time. They do not include the costs of processing, shipping, transport and delivery, which are invoiced in addition, under the conditions indicated on the Internet Site and calculated before the order is placed.
An invoice is drawn up by the Vendor and given to the Customer upon delivery of the Products ordered.
The price is payable in cash, in full, on the day the order is placed by the Customer, by secure payment, using the following methods: bank cards, Visa, Master Card, American Express, other credit cards. Payment data is exchanged in encrypted mode using the cyberplus payment protocol.
The Vendor will not be obliged to deliver the Products ordered by the Customer if the latter does not pay the price in full in accordance with the above conditions. Payments made by the Customer will not be considered final until the Vendor has actually received the sums due.
In addition, the Vendor reserves the right, in the event of non-compliance with the payment conditions set out above, to suspend or cancel the delivery of current orders placed by the Customer.
The Products ordered by the Customer will be delivered in mainland France within 3 days of dispatch of the order, plus the time required for processing and delivery to the address indicated by the Customer when placing the order on the Internet Site.Delivery consists of the transfer to the Customer of physical possession of the Product.Except in special cases or when one or more Products are unavailable, the Products ordered will be delivered in a single shipment.
The Vendor undertakes to use its best efforts to deliver the Products ordered by the Customer within the times specified above. However, these delivery times are given as an indication only. However, if the Products ordered have not been delivered within 15 days of the indicative delivery date, for any reason other than force majeure or the fault of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in Articles L 138-2 and L 138-3 of the French Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days of the date of cancellation of the contract, to the exclusion of any compensation or deduction.
Deliveries are made by an independent carrier, to the address given by the Customer at the time of ordering and to which the carrier has easy access.
If the Customer has chosen a carrier, delivery is deemed to have taken place as soon as the Products ordered have been handed over by the Vendor to the carrier, who has accepted them without reservation. The Customer therefore acknowledges that it is the carrier’s responsibility to make the delivery and has no recourse against the Vendor in the event of non-delivery of the goods transported.
In the event of a specific request by the Customer concerning the packaging or transport conditions of the Products ordered, duly accepted in writing by the Vendor, the related costs will be subject to specific additional invoicing, on the basis of an estimate previously accepted in writing by the Customer.
The customer must check the condition of the products delivered. He/she has 48 hours from the date of delivery to make any reservations or claims in writing (by post, e-mail or fax) concerning non-conformity or apparent defects of the Products delivered (e.g. damaged package already opened, etc.), together with all supporting documents (in particular photos). Once this period has elapsed, and if these formalities have not been complied with, the Products will be deemed to be in conformity and free from any apparent defect, and no claim will be validly accepted by the Vendor.
The Vendor will reimburse or replace, as soon as possible and at his own expense, the Products delivered for which the defects in conformity or the apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 211-4 et seq. of the French Consumer Code and those provided for in these GTC (see guarantees, in particular).
The transfer of ownership of the Products to the Customer will only take place after full payment of the price by the Customer, regardless of the delivery date of the Products.
Whatever the date of transfer of ownership of the Products, the transfer of the risks of loss and deterioration relating thereto will only take place when the Customer takes physical possession of the Products. The Products therefore travel at the Seller’s risk.
In accordance with the legal provisions in force, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to justify his reasons or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition within fourteen days of notification to the Vendor of the Customer’s decision to withdraw.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be remarketed as new, accompanied by the purchase invoice. Damaged, soiled or incomplete products will not be accepted.
The right of withdrawal may be exercised online, using the withdrawal form available on the Website, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Vendor, or any other unambiguous statement expressing the wish to withdraw.
If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed; the cost of returning the Product(s) will be borne by the Customer. The exchange (subject to availability) or reimbursement will be made within 8 days (at most 14 days) of receipt by the Vendor of the Products returned by the Customer in accordance with the conditions set out in this article.
The Products sold on the Internet Site comply with the regulations in force in France, and their performance is compatible with non-professional use. The Products supplied by the Vendor are automatically and without further payment, independently of the right of withdrawal, in accordance with legal provisions:
the legal guarantee of conformity, for apparently defective, damaged or damaged Products or Products that do not correspond to the order,
the legal warranty against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
under the terms and conditions defined in the appendix to these GTS.
In order to assert his rights, the Customer must inform the Vendor, in writing, of the non-conformity of the Products within a maximum of 48 hours of delivery of the Products, or of the existence of hidden defects within a maximum of 48 hours of their discovery.
The Seller will reimburse, replace or repair Products or parts under warranty that are found to be non-conforming or defective. Shipping costs will be reimbursed on the basis of the invoiced rate, and return shipping costs will be reimbursed upon presentation of receipts.
Refunds for Products found to be non-conforming or defective will be made as soon as possible and no later than 15 days following the Vendor’s finding of the non-conformity or hidden defect.Refunds will be made by credit to the Customer’s bank account or by bank cheque sent to the Customer.The Vendor cannot be held liable in the following cases:
non-compliance with the legislation of the country to which the products are delivered, which it is the Customer’s responsibility to check,
in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as well as in the event of normal wear and tear of the Product, accident or force majeure.
The Vendor’s warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are affected by a defect.
In application of the French law 78-17 of January 6, 1978, it is reminded that the personal data requested from the Customer is necessary for the processing of the order and the preparation of invoices, etc. This data may be communicated to any of the Vendor’s partners responsible for the execution, processing, management and payment of orders.
The processing of information communicated via the Website has been declared to the CNIL (French Data Protection Authority).in accordance with national and European regulations in force, the customer has a permanent right of access, modification, rectification and opposition with regard to information concerning him or her.this right may be exercised under the conditions and according to the procedures defined on the Website.
The content of the Website is the property of the Vendor and its partners and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly forbidden and may constitute an infringement of copyright. In addition, the Vendor retains ownership of all intellectual property rights to photographs, presentations, studies, drawings, models, prototypes, etc., produced (even at the Customer’s request) with a view to providing services to the Customer. The Customer therefore refrains from reproducing or exploiting the said studies, drawings, models, prototypes, etc., without the Vendor’s express prior written authorization, which may be conditional upon financial consideration.
These General Terms and Conditions of Sale and the transactions arising from them are governed by and subject to French law. Should they be translated into one or more foreign languages, only the French text will prevail in the event of a dispute.
ALL DISPUTES ARISING FROM THE PURCHASE AND SALE TRANSACTIONS CONCLUDED IN APPLICATION OF THESE GENERAL TERMS AND CONDITIONS OF SALE, CONCERNING THEIR VALIDITY, INTERPRETATION, EXECUTION, TERMINATION, CONSEQUENCES AND CONSEQUENCES, AND WHICH COULD NOT BE RESOLVED BETWEEN THE SELLER AND THE CUSTOMER, WILL BE SUBMITTED TO THE COMPETENT COURTS UNDER THE CONDITIONS OF COMMON LAW.
The Customer is informed that he may in any event have recourse to conventional mediation, in particular with the Commission de la médiation de la consommation (C. consom. art. L 534-7) or with the existing sectoral mediation bodies, the references of which appear on the Internet Site, or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
The fact that a natural person (or legal entity) places an order on the Internet Site implies full acceptance of these General Terms and Conditions of Sale and an obligation to pay for the Products ordered, which is expressly recognized by the Customer, who waives, in particular, the right to take advantage of any contradictory document, which would be unenforceable against the Vendor.
The seller is obliged to deliver goods in conformity with the contract and is liable for any defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter was his responsibility under the contract or was carried out under his responsibility.
To conform to the contract, the good must :
Any action resulting from a lack of conformity must be brought within two years of delivery of the goods.
When the purchaser asks the seller, during the course of the commercial warranty granted at the time of purchase or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the remaining warranty period. This period runs from the date of the buyer’s request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.
The seller is liable for any hidden defects in the item sold which render it unfit for its intended use, or which impair that use to such an extent that the buyer would not have purchased it, or would have paid a lower price for it, had he been aware of them.
The buyer must bring an action for redhibitory defects within two years of discovery of the defect.
The present form must be completed and returned only if the Customer wishes to withdraw from the order placed on the Website, except in the case of exclusions or limitations to the exercise of the right of withdrawal in accordance with the applicable GTC.
For the attention of
MUZARD SARL
19 route de Saint Marguerite
63300 THIERS
I hereby give notice of withdrawal from the contract concerning the order of the products below:
Order from (date) …………………
Order number: …………………………………………………..
Customer name: …………………………………………………………………
Customer address: ……………………………………………………………..
Customer’s signature (only if this form is sent on paper) :